If you’re a fitness enthusiast, you must take your fitness data as seriously as your exercise regimes and fitness goals. Fitbit watches and trackers help you keep track of your fitness, performance, and goals by syncing data to your smartphone and providing analysis to help you stay on track.
Like all devices, even your Fitbit device may run into problems once in a while. After all, it is composed of delicate electronics and sensors that help it do its job, and failure in the machinery can lead to the device not performing as desired.
If your Fitbit device is not syncing data to your smartphone or isn’t turning on at all, it means a fault in your Fitbit device, and a simple restart should help get it back in action. For severe problems, the device may require a reset. However, resetting your Fitbit device (in this case, resetting a FitBit Charge Hr) will mean you lose out on the data saved so far on your device and essentially start over again.
If you’ve constantly been searching the internet on “How to factory reset Fitbit charge hr,” then you’ve arrived at the right place. Let’s see how to go about troubleshooting the issues.
Restart vs. Reset Fitbit Charge HR
Before we begin, it’s essential to understand the difference between a restart and a reset of your Fitbit Charge HR because they have different results. A restart is rebooting the Fitbit charge HR, and a reset will mean wiping out all the stored data of your Fitbit charge HR and restoring defaults.
How to Restart Fitbit Charge HR
You should attempt a restart (also known as a soft reset) of your Fitbit Charge HR if you’re experiencing minor issues with your device. A restart means your device switches on and off without losing any data. So you can rest assured that your data is in place.
Go for a restart of your Fitbit Charge HR if you’re experiencing any of the following:
- The device isn’t syncing data with your smartphone/app
- Your device is not responding to taps and touches
- Your Fitbit Charge HR isn’t turning on
- Your device isn’t tracking your fitness statistics
How to Reset Fitbit Charge HR
If you are experiencing major issues with your device and restarting the Fitbit Charge HR isn’t solving the problems, you would want to reset Fitbit Charge HR.
Here are the steps to reset Fitbit Charge HR:
- Connect the charging cable to your Fitbit Charge HR and plug the other end into your PC/laptop.
- Press and hold the button of your Fitbit Charge HR for approximately 2 seconds and unplug the USB charging cable from the device.
- After about 6-10 seconds of unplugging the cable, let go of the button and then hold it down again.
- Once you see “ALT” and a white screen flash, let go of the button and then press and hold it again.
- After you feel a vibration, remove holding the power button, and then again, press and hold.
- An “Error” message will appear on the screen. When you see it, let go of the power button and then hold it down again.
- When you see “ERASE” on the screen, let go of the power button. Your Fitbit Charge HR will now turn off.
- Turn the device back on by either pressing and holding the power button or plugging the charging cable into your Fitbit Charge HR and the other end into a power socket or your Laptop/PC.
- If the time on your device reads “00:00”, congratulations, your Fitbit Charge HR was successfully reset.
How to reset other Fitbit bands
Now that we know how to troubleshoot problems for Fitbit Charge HR let’s look at how to do it for other devices.
The process of performing a hard reset of the Fitbit Charge is the same as Fitbit Charge HR. Follow the same steps mentioned above, and you are good to go.
Fitbit Charge 2
There is no option to perform a full factory reset on the Fitbit Charge 2. You can, however, perform a soft reset (restart) of the device. To perform a reset, connect the device to a charging cable through USB Port and press and hold the screen for about 4 seconds. When the tracker vibrates, and you see the Fitbit logo, this will indicate that the restart is complete.
To wipe out all the data, you must remove the device from your Fitbit account.
Fitbit Charge 4
The Fitbit Charge 4 is a great tracker from the company; resetting the device is pretty straightforward without needing a USB or charging cable. Just follow these steps:
- On your device, open the Settings app.
- Tap on About.
- Navigate to the Factory Reset or Clear User Data option and click on it to make the device return to factory settings.
Fitbit Inspire 2
Although it has a pretty small screen, performing a factory reset on the Fitbit Inspire 2 is easy and can be done from the device itself; no charging cable is required.
- Navigate to the Settings icon on the device.
- Find the option to Clear User Data.
- The device will prompt you to hold the screen. Hold it for 3 seconds and then release
- You’ll know the factory reset was successful when the tracker’s screen vibrates.
Fitbit Ace 2 and Ace 3
If you have a kid starting their fitness journey, the Fitbit Ace series is excellent for keeping a tab on things. For example, to perform a hard reset on Ace 2 and 3:
- Connect the device to the charging cable and plug the other end into a charging socket or laptop/PC via a USB port.
- Navigate to Settings and look for the option to Clear User Data. If the charger isn’t plugged into a USB port, you will not see this option.
- Similar to Inspire 2, the device will prompt you to hold the screen. Hold it for 3 seconds and release. A vibration will indicate that the hard reset is complete.
Fitbit Inspire and Inspire HR
To perform a factory reset on the Fitbit Inspire and Inspire HR, open the Settings app, navigate to Clear User Data, hold the device screen for 3 seconds, and release. The screen vibration will indicate the completion of the factory reset. No charging cable is required for this.
To perform a hard factory reset on the Fitbit Zip, open the battery tool provided with your device and remove the Fitbit Zip’s battery. Wait for approximately 10 seconds before putting the battery back in. Ensure the positive side is facing up when you place the battery back in.
Fitbit Alta and Alta HR
Unfortunately, Fitbit Alta and Alta HR do not have the option to perform a factory reset. Again, a charging cable is not required here. The only way to accomplish it is to remove the device from your Fitbit account. To do this, open the Fitbit app on your smart Android phone –> head over to the profile icon on the top left –> Find Fitbit Alta and Alta HR under devices –> Disconnect the device by tapping on the trash can icon in the top right corner. Your data is now erased.
Fitbit Devices launched before 2016
Most of the older Fitbit trackers and watches – Fitbit Blaze, Fitbit Surge, Fitbit Ionic, or Fitbit Flex – do not have the option to perform a factory reset with or without a charging cable. You can, however, restart the device to get it to function well.
- Connect the device to the charging cable with the other end plugged into a power source.
- Press and hold the power button for 5-10 seconds until the Fitbit logo appears. Once you see the Fitbit logo or the screen flashes, let go of the control (s).
- Disconnect the charger and reboot the device.
In case you want to perform a factory reset necessarily, the only way to do that on older devices is by disconnecting the device from your account. To do this, follow the steps shared earlier, and your data will be wiped off. The data may not be transferred if you have not connected Fitbit to a new account.